Shipping & Returns

Shipping Policy
We offer free US shipping on all orders over $50.

If you placed an order with us recently, your order may take longer to get to you than normal. Due to the current health pandemic, our warehouse team is operating with limited hours as safety is our core priority and mail carriers are operating at smaller capacity. We appreciate your patience during this challenging time!


Orders typically ship from our fulfillment center within 1-3 business days of your order confirmation. We are a small team working as hard as we can so we appreciate your understanding!


Please allow an additional 4-7 business days for US, or 15-25 business days for non-US, for the package to arrive at your destination.  We are not responsible for any additional customs fees that may occur during the shipping process. Unfortunately once the package has shipped, we are unable to refund shipping fees as the payment has been made to the postal carrier. Shipping fees are nonrefundable and we are not responsible for lost or stolen packages. 


Pre-ordering Policy

If you place an order with a pre-ordered item, your entire order will ship together once the pre-ordered item is available.


Returns Policy

We want you to love every aspect of your Mount Lai products. If there is an issue with your order, please send a note within fourteen days of delivery to customercare@mountlai.com. Please note that returns must be in original packaging and shipping is non-refundable. If a return label is requested, return shipping costs will be deducted from the refund amount.

 

Holiday Returns Policy
For orders placed between November 16th, 2020 through the end of 2020, please send a note within forty five days of delivery to customercare@mountlai.com. Returns must be postmarked within 15 days of initiating your return request. Please note that returns must be in original packaging and shipping is non-refundable. If a return label is requested, return shipping costs will be deducted from the refund amount.