Shipping & Returns
Free Shipping for US customers on orders over $40.
Packages will ship via USPS First Class Mail or USPS First Class International.
Orders typically ship from our fulfillment center within 1-3 business days of your order confirmation. Due to the busy holiday season, orders may take up to 5 business days to be processed. We are a small team working as hard as we can so we appreciate your patience!
Please allow an additional 4-6 business days for US, or 15-25 business days for non-US, for the package to arrive at your destination. We are not responsible for any additional customs fees that may occur during the shipping process. Unfortunately once the package has shipped, we are unable to refund shipping fees as the payment has been made to the postal carrier. Shipping fees are nonrefundable and we are not responsible for lost or stolen packages.
We want you to love every aspect of your Mount Lai products. If there is an issue with your order, please send a note within fourteen days of delivery to email@example.com. Please note that returns must be in original packaging and shipping is non-refundable.