We offer free standard US shipping on all domestic orders over $50.
For in stock items, orders placed before 10 am EST will ship the same day. If you place an order after 10 am EST, your order will ship the following business day. Please note that orders placed after 10 am EST on Fridays will be shipped the following Monday.
Transit times provided at checkout are estimates provided by the carrier. The actual transit time may vary. Standard shipping is typically in transit for 4-8 business days.
Unfortunately once the package has shipped, we are unable to refund shipping fees as the payment has been made to the postal carrier. Shipping fees are nonrefundable and we are not responsible for lost or stolen packages.
We ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and under.
If you place an order with a pre-ordered item, your entire order will ship together once the pre-ordered item is available.
We want you to love every aspect of your Mount Lai products. If there is an issue with your order, please send a note within fourteen days of delivery to email@example.com. Please note that returns must be in original packaging and shipping is non-refundable. If a return label is requested, return shipping costs will be deducted from the refund amount.