Shipping & Returns

Shipping Policy
We offer free US shipping on all orders over $50. Orders will be shipping from our fulfillment center within an estimated 1-3 business days of your order confirmation.

Please allow an additional 4-7 business days for US, or 15-25 business days for non-US, for the package to arrive at your destination. We are not responsible for any additional customs fees that may occur during the shipping process. Unfortunately once the package has shipped, we are unable to refund shipping fees as the payment has been made to the postal carrier. Shipping fees are nonrefundable and we are not responsible for lost or stolen packages. 

Pre-ordering Policy
If you place an order with a pre-ordered item, your entire order will ship together once the pre-ordered item is available.

Returns Policy
We want you to love every aspect of your Mount Lai products. If there is an issue with your order, please send a note within fourteen days of delivery to customercare@mountlai.com. Please note that returns must be in original packaging and shipping is non-refundable. If a return label is requested, return shipping costs will be deducted from the refund amount.