Shipping & Returns

Shipping Policy
We offer free US shipping on all orders over $50.

If you placed an order with us recently, your order may take longer to get to you than normal. We appreciate your patience during this challenging time!


Due to an influx in recent demand (a huge thank you to everyone who has supported us these past few days!), orders will be shipping from our fulfillment center within an estimated 5-10 business days of your order confirmation. We are a small team working as hard as we can so we appreciate your understanding!


Please allow an additional 4-7 business days for US, or 15-25 business days for non-US, for the package to arrive at your destination.  We are not responsible for any additional customs fees that may occur during the shipping process. Unfortunately once the package has shipped, we are unable to refund shipping fees as the payment has been made to the postal carrier. Shipping fees are nonrefundable and we are not responsible for lost or stolen packages. 


Pre-ordering Policy

If you place an order with a pre-ordered item, your entire order will ship together once the pre-ordered item is available.


Returns Policy

We want you to love every aspect of your Mount Lai products. If there is an issue with your order, please send a note within fourteen days of delivery to customercare@mountlai.com. Please note that returns must be in original packaging and shipping is non-refundable. If a return label is requested, return shipping costs will be deducted from the refund amount.