Shipping & Returns

Your Free Gift For Lunar New Year

For a limited time, receive a FREE Mini Jade De-Puffing Facial Roller on orders over $65. Please limit 1 gift per customer. Once cart value reaches the $65 value threshold, the free gift will be automatically applied. Gift must be in cart in order to redeem. If you return your order, you must return the free gift as well in order to receive a refund. Supplies are limited. Valid only on orders made on mountlai.com. Offer ends January 31st at 11.59pm ET. 


Shipping Policy
We offer free standard US shipping on all orders over $50. Orders will be shipping from our fulfillment center within an estimated 1-3 business days of your order confirmation. 


Unfortunately once the package has shipped, we are unable to refund shipping fees as the payment has been made to the postal carrier. Shipping fees are nonrefundable and we are not responsible for lost or stolen packages.


Pre-ordering Policy
If you place an order with a pre-ordered item, your entire order will ship together once the pre-ordered item is available.

Returns Policy
We want you to love every aspect of your Mount Lai products. If there is an issue with your order, please send a note within fourteen days of delivery to customercare@mountlai.com. Please note that returns must be in original packaging and shipping is non-refundable. If a return label is requested, return shipping costs will be deducted from the refund amount.