This is a limited one-year warranty for manufacturer defects related to our tools. Quality is one of our core pillars and we stand behind the quality of our products. 

Our warranty does not cover damage from misuse or negligence. Examples of damage not covered:

• Drops or impacts

• Storage below freezing temperature (we recommend the fridge, not the freezer)

• Exposure to harsh chemicals or cleaning agents not listed in our care instructions

• Unauthorized modifications to LED devices

Because we use real, authentic crystal, the stones are delicate and should be treated with care.

If you are having trouble registering your product, please clear your browser's cache and try again. Our form works best on Chrome. If the error remains, please take a screenshot and send it to  customercare@mountlai.com so we can help get you sorted out.

Please email customercare@mountlai.com with a picture of the product, a description of the issue, and your order number (product registration is not required). If it falls under our warranty policy, we'll cover the cost of a replacement, including shipping, at no charge to you.

Our customer care team evaluates each inquiry on a case-by-case basis. Manufacturer defects confirmed within the one-year warranty period qualify for a free replacement, shipping included. Damage due to misuse or negligence (see list above) is not covered. Items purchased over a year ago are not eligible for warranty protection.

If you run into any issues, please email  customercare@mountlai.com and our team will take care of you.

Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.